Shant
Education, experience, & skills
Professional Summary
Dynamic and results-driven lead UX designer with over eight years of experience in creating intuitive and engaging digital experiences. Proven expertise in human-centred design methodologies, user research, and Agile project management. Skilled in leading diverse teams to drive successful digital transformation projects and achieve ambitious project goals. Seeking a senior or lead role with a reputable company in Sydney, offering the opportunity to apply strategic leadership skills and drive continuous improvement in user experience design.
Education
2019 - Currently studying
Bachelor of Science
University of NSW
Shant's pursuit of a Bachelor's degree in Behavioural Psychology at UNSW equips him with a deep understanding of human behavior, cognition, and perception. This foundational knowledge enriches Shant's approach to UX design by providing insights into user motivations, decision-making processes, and psychological principles that inform effective design solutions.
2018
UX Certification Program
Nielsen Norman Group
Shant's completion of the UX Certification Program from the Nielsen Norman Group signifies his commitment to staying at the forefront of UX design best practices and industry standards. This program equips Shant with advanced knowledge and practical skills in areas such as interaction design, information architecture, and UX strategy, empowering them to deliver superior user experiences that drive business success.
2014
UX Design and Research
Billy Blue College of Design
Shant's specialization in UX Design and Research from Billy Blue College of Design further enhanced his skill set in user-centered design methodologies and research techniques. Through this program, Shant gained hands-on experience in conducting user research, creating wireframes and prototypes, and applying usability testing methods, positioning him as a knowledgeable and adept UX practitioner.
2012
Bachelor of Arts
Billy Blue College of Design
Shant's Bachelor of Arts degree from Billy Blue College of Design lays the groundwork for his expertise in design communication and creative problem-solving. This program honed Shant's visual storytelling abilities, design thinking skills, and collaborative mindset, preparing him to tackle complex UX challenges with innovation and flair.
2008
Cert III Design Fundamentals
Billy Blue College of Design
Shant's Design Fundamentals Certificate III from Billy Blue College of Design serves as a cornerstone in their design education journey. This certificate provided Shant with a solid understanding of fundamental design principles, including typography, composition, color theory, and layout, which form the basis of their proficiency in creating visually appealing and user-friendly interfaces.
Recent experience
UX Design Lead
Telstra, Sydney - Australia
August 2021 - Present
Shant has played a pivotal role in gathering business and user requirements, leading to a 15% decrease in bounce rates through human-centered design methods. Shant's expertise extends to planning and executing user research activities, resulting in a 25% increase in task completion rates. Shant ensures accessibility standards compliance, championing best practices in UX/UI design and contributing to the creation of training materials for team members. They have also spearheaded the development of the Mobility Recommendations Tool for Telstra enterprise customers, driving continuous improvement in Telstra's enterprise mobility offerings.
Enterprise Experience Designer
Australian Institute of Company Directors - Sydney, Australia
September 2016 - March 2021
Shant led a cross-functional design team at AICD, driving a successful digital transformation project. They established ambitious project goals and KPIs, achieving a Net Present Value of $2.7m and a 6.8% uplift in membership growth over four years. Through comprehensive user research and usability testing, Shant gained deep insights into customer needs and expectations, ensuring the project met stakeholder requirements. They managed the project through various phases and successfully delivered UI updates as part of the Web2020 transformation, contributing to a modernized and user-friendly online experience. Shant's efforts resulted in significant achievements, including increasing retention to 89.6% in 2024 and enhancing search functionality.
Design tools
Shant possesses advanced proficiency in a variety of design tools essential for UX design, including Adobe Creative Suite (Illustrator, XD), Axure RP Pro, InVision, Sketch, and Miro. These tools enable Shant to efficiently create wireframes, prototypes, and visual designs while collaborating effectively with team members.
Technical skills
Shant is skilled in essential UX design technical tasks, such as creating user flows, personas, journey maps, and information architecture. He excels in both low and high fidelity UI designs and prototypes. Additionally, Shant is proficient in conducting research and usability testing, gathering valuable insights to inform effective design decisions.
Design Methodologies
Shant is highly proficient in essential design methodologies like design thinking, human-centered design, and lean UX. These approaches enable Shant to empathize with users, identify their needs, and develop innovative solutions efficiently.
Applied skills
Shant's strategic thinking and thorough research lead to innovative solutions, improving engagement and website functionality. He ensures brand consistency across digital applications and designs user-friendly interfaces, complying with accessibility standards. Shant's background in Behavioral Psychology informs effective research strategies, and usability testing.
"Shant is one of the best UX professionals I have ever worked with in my career. It was a pleasure to see him work, delivering designs that not only met but often exceeded our expectations."